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Consumer and cancellation rights

When booking a music exam, you are entitled to cancel the contract within the period of 14 days after the day on which the contract is entered into (cooling-off period). 

If you are due to take the music exam before the expiry of the cooling-off period, then you have expressly requested that we begin the supply of services (i.e. the provision of the music exam) before the end of the cooling-off period, and acknowledged and agreed that you will lose the right to cancel after the exam day.

If you cancel your entry, we will reimburse payments received from you, subject to our statutory right to retain a portion of the entry fee to cover our reasonable costs as follows:

  1. We will process any refund due to you as soon as possible and, in any case, no later than 28 days after the day on which we were informed about your decision to cancel the contract.
  2. UK refunds are processed via cheque, however payment methods may vary outside the UK.
  3. If you cancel your entry after the cooling-off period, we will not offer any refund of the entry fee for the cancelled exam.

Cancellation must be made in writing using the Contact Us form on our website or emailing abrsm@abrsm.ac.uk.

Customers outside of the UK should contact their local representative. 

Withdrawals and non-attendance

A candidate who is withdrawn from an exam or who does not attend may be eligible for a partial refund, under certain circumstances. The candidate may be re-entered at the next exam session, but a new entry and full payment must be submitted. Neither a cancelled entry nor the entry fee already paid can be transferred from one session to the next.

Illness and injury

Provided that the withdrawal is notified to ABRSM in writing as soon as possible and is sent no later than the day of the exam and is supported by documentary evidence. This should normally be a medical certificate, although a letter from someone in authority, such as a head teacher, confirming the candidate’s indisposition or injury may also be accepted. Notice given only to an examiner, local representative, steward or invigilator is not sufficient to qualify for a refund, if applicable.

Exceptional personal circumstances

If a candidate is withdrawn due to exceptional personal circumstances, such as bereavement, family crisis, or personal trauma an application must be made in writing by the applicant no later than the day of the exam with full details substantiating the request. 

Circumstances beyond the candidate’s control

Where a candidate misses a Practical exam due to circumstances beyond their control (such as a major travel incident that causes serious difficulties getting to the exam, or an accident to their instrument immediately before the exam). In this case a candidate’s Practical exam appointment may be rescheduled within the current exam session, although this may mean travelling to an alternative venue. 

Should rescheduling not be possible and in the case of non-attendance for a Music Theory exam, the applicant must notify ABRSM in writing as soon as possible with full details substantiating the request.


Updated July 2018.

 

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